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Faculty Essentials: START HERE: Start Here


This guide is your starting point for finding the help and documentation you need to build your courses. This guide will cover the following topics.

Getting Assistance

After Hours help from WVNET

Dealing with student registration errors

Copying courses

Entering midterm and final grades

Resources for course design and online instruction best practices

Building a new Blackboard course

Registration Errors

Students not appearing in Blackboard or Moodle

There can occasionally be discrepancies between Blackboard and Moodle and Felix (the official class registration record). Faculty should NEVER add a student to a Blackboard or Moodle course. Instead, send the student to Enrollment Services to ensure their registration is correct. If there is an issue syncing their registration records to Blackboard or Moodle, the Tech Commons will assist.

Felix is the official record for student registration, so it is critical that students ensure they appear in the course in Felix as soon as the instructor or student realizes there is a problem.


Students still in Blackboard or Moodle after dropping course

If you still see students in your course after they've dropped, please send an email to with the course and student name.

Copying Courses

Gaining access to existing courses

In many cases, new faculty will be able to copy an existing course into their course. To do this, please ask your Dean, Chair, or the faculty member whose course you are copying to send an email to or Please include the following.

Course to copy from (CRN and term) or (Course name, number, section, and term)

Course to copy to (CRN and term) or (Course name, number, section, and term)

Send to or

Must come from Dean, Chair, or faculty member whose course is being copied.

Entering midterm and final grades

Blackboard and Moodle do not sync their grades back to Felix (the student information system). Instructors will receive an email from the Registrar's office reminding them when to enter grades. 


Getting Assistance



Faculty should contact Online Learning support for assistance with Blackboard, Moodle, and other related technologies such as Respondus, Ensemble, Big Blue Buttons, Clickers, etc.

Online Learning

126 Library



For IT-related needs such as email, passwords, desktop or lab support, and classroom AV assistance, please contact the Tech Commons. 

Tech Commons

139 Library




Students should be referred to the Tech Commons for all Blackboard and Moodle related needs as well as IT assistance.

Tech Commons

139 Library


WVNET Help Desk for Blackboard Assistance

After Hours & Weekend Blackboard Assistance

WVNET Help Desk--304-293-5192

If you need Blackboard assistance after 4:00 pm or on Weekends--contact WVNET.

Important Information

  • We are NOT using Blackboard Ultra.
  • We ask that you not upload video to Blackboard. Contact x4810 for help uploading video instead.
  • We recommend you upload a PDF file of your syllabus

Browser Preference for Best Blackboard Experience

Mozilla Firefox and Google Chrome have both proven to be more compatible with the Blackboard Learn system and are therefore recommended for use by faculty and students.

Most Compatible
Download Mozilla Firefox    

Download Google Chrome